Frequently Asked Questions
(FAQs)
General Questions
How do I make a booking?
To make a booking, simply visit our website or give us a call at our 24/7 customer service hotline. Our customer support team will assist you in booking a ride.
What types of vehicles do you offer?
We offer a range of vehicles to suit your needs, including sedans, SUVs, minivans, and luxury cars.
What is your cancellation policy?
You can cancel your booking up to 24 hours before the scheduled pickup time without any charge. If you cancel within 24 hours of pickup time.
Do you offer wheelchair-accessible vehicles?
Yes, we do offer wheelchair-accessible vehicles. Please inform us at the time of booking so that we can make the necessary arrangements.
Is it possible to book a ride for someone else?
Yes, you can book a ride for someone else. Just provide their name and contact information while making the booking.
Booking and Payment
How do I pay for my ride?
We accept all major credit and debit cards, as well as cash payments. Payment is made at the end of the trip.
Is it safe to pay online?
Yes, it is completely safe to pay online. We use secure payment gateways to ensure that your personal and financial information is kept safe and secure.
Can I make changes to my booking?
Yes, you can make changes to your booking up to 24 hours before the scheduled pickup time. Just give us a call or send us an email with the details of the changes you want to make.
Can I get a receipt for my ride?
Yes, you will receive a receipt for your ride via email.
Can I book a ride for a future date?
Yes, you can book a ride for a future date. Just provide us with the details of the date and time you require the ride.
Service and Support
What if my flight is delayed?
If your flight is delayed, don't worry. We track your flight and adjust the pickup time accordingly. There is no need to inform us separately.
What if I can't find my driver?
If you are unable to locate your driver, please call our customer support team immediately. They will assist you in locating your driver.
What if I need to make a stop during the ride?
If you need to make a stop during the ride, just inform your driver. Additional charges may apply depending on the distance and time taken for the stop.
What if I leave something in the cab?
If you leave something in the cab, please inform us immediately. We will do our best to locate the lost item and return it to you.
Are your drivers licensed and insured?
Yes, all our drivers are licensed and insured.